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 Disclaimers  

Services: Tech2Help will attempt problem diagnosis and a solution over the telephone for an applicable fee of 0.95 per minute. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

User Responsibility: You understand and agree that prior to contacting or allowing Tech2Help to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Tech2Help shall not be responsible under any circumstance for any loss or corruption of data and/or software.

IN-HOME SERVICE

Service Location: Additional charges may apply if you are out of our service area. For more information on service area please call us at (616) 430-3001.

Backup Date: Inform us if you would like your information on your pc, saved.

System Requirements:

  • 64mb of ram, 10gb hard drive, and Windows 98

  • If you do not meet requirements we are happy to help upgrade your computer if possible (Hardware price applies).

Access: We must receive full access to all computers to be serviced.

TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES:

LIMITATIONS TO SERVICE: If we feel your computer does not meet requirements, is not safe, or is not able to be repaired all fees will be   should not be serviced.

LIMITATION OF REMEDY: Tech2Help is not liable for any damages, or any files lost that were not backed up during repair. 

CHANGES, CANCELLATIONS AND REFUNDS

To change your order please call (616) 430-3001

You may cancel 30 minutes before appointment. The payment amount will be fully refunded in the manner the purchase was paid.

If you are not satisfied with your service: Please call (616) 430-3001 for resolution. We stand behind our Pay for Support services for 5 days, unless stated otherwise. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.

 

 

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