Subject: Problem With ItemQuestion / Comment:
I am extremely upset to report that I went to Sports Authority to have
these tanks filled, and the young man said that both are defective and
cannot be filled. he held them up to my ear and I could clearly hear
parts rattling inside. He said it would be a danger and they cannot
attempt to fill them, that the tanks would have to be replaced. I have
been buying on ebay for a long time and have never received TWO
defective items right out of the package. I am sure that you do not want
me to leave feedback regarding this, and I will not, if you will send me
two working replacements. I do not think I should have to pay shipping
to return two items which were shipped to me in a defective state.
Please respond as soon as possible as to whether you will voluntarily
send working replacements. I don't want to have to file a complaint with
paypal if it isn't necessary. Thank you Rachel
Answer / Reply:
you do not have to worry or be angry.
(so we are clear, i sell stuff - i don't make it, so make sure you
direct what anger you have towards JT/Brass Eagle/View Loader *same
company)
Now... what to do about it...
If you want to replace the valves - which is a simple process - then i
can send you 2 new valves.
you can screw the old ones off and then put the 2 new ones on. (while
you have the old ones off,,, shake the bottles upside down and get the
things out of them that rattle.
I will bet money that there is nothing wrong with them to begin with, -
sometimes tanks do have things in them that rattle pieces of metal or
hard pieces of lock tight left over from the machining / manufacturing
process.
you just take the top of the tank, shake it out and put the top back on
the tank with some red lock tight - so it won't come back off easily.
Or you can put them back in the original box and packaging and write in
big letters "RETURN TO SENDER" you do not need to pay anything to do
this - it is free - do not let your shipping office charge you.
It will come back to me.
When it does i will either fix them or just send you different ones.
Sorry this happened to you, it is not my intention to send things that
don't work.
I will always be as helpful as i can in these situations.
-dave
+001 616-430-3001
Question/Comment: After standing in line almost an hour, the post
office refused to take the package. They say that once it has been
opened they do not have to return to sender. They say that you must send
me a prepaid shipping label to return this since the box was opened.
Will you please send a return label so I can return these defective
items? Thank you
Answer / Reply:
I am not sure why your post office wouldn't accept the package.
they should have. i haven't had any problems with it before. i am a
reseller i don't make the products and i don't break them. the company
that i buy them from will need them back so i can send you new ones. you
need to send them back if you want them to be replaced. we need to work
together on this. you can't just expect me to pay for everything and
send you more free stuff when i don't even know for sure that the other
ones are damaged. i did not damage them. please work with me and i will
work with you. if you want to keep those ones and try to have them fixed
like i said before i can send you new parts to replace the old ones. i
can resell you more of the item you bought at a discounted rate. let me
know. thanks dave
Question/Comment:
They did not accept it because legally they have no obligation to
"Return to Sender" once the package has been opened. Are you saying that
YOU send me two defective items, and you expect ME to pay to return them
to you? Just checking, because that's exactly what I'm going to put in
the feedback if that's what you expect of me. Please state that you are
demanding that I pay the return postage to return these items. The
feedback will reflect this demand.
Answer / Reply:
I am NOT demanding anything such. You are free to keep the items and I
am willing to send you the parts to fix them. Like I said I did not
damage them. This is an error with the manufacturer if they indeed are
damaged. If you were working directly with the manufacturer they would
require the product be sent back to them before they could fix the
situation for you.
Please refer to the Returns Info section of the ebay sale. I am willing
to work with you and have offered suggestions but you are not willing to
see it from both sides. Again, I am not demanding you do anything. We
are both grown ups and can choose to be civil to one another or not.
Thanks
Question/Comment:
I don't think you realize that the alternative you are offering is
for me to go out and purchase tools in order to tamper with items that
were sold as new in package (and probably void the warranty). This is
not reasonable. If you will not send a prepaid shipping label to return
these defective items, then you ARE demanding that I pay for this cost
myself. This is unreasonable, since you did not sell the items "as is".
If you are refusing to send a prepaid shipping label, please send the
name and address to which the items must be returned, with the
understanding that I will make a note in feedback that you refused to
pay return shipping for the defective items you sold to me.
Answer / Reply:
If you would like to contact JT directly and talk to my rep about
it to see if they are willing to go above and beyond to help resolve the
problem with the items you say are defective feel free to contact Evan
at JT. 1-800-755-5061 dial 1 then enter x6699-Evan. My Business Name is
Aloha Paintball and my name is Dave. Otherwise if you like to return the
items please send them back to me.
Dave Engels
1205 N State ST
Big Rapids MI 49307
|